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Richard M. Harris

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Richard M. Harris, Ph.D. is the president and founder of Richard M. Harris Associates, a business communication training firm in Teaneck, New Jersey. He is the author of The Listening Leader, and is currently working on a new book on "persuasive speaking."
Her sudden, sharp words resonated in my ears like a metal ball bouncing off metal surfaces. They cut me painfully to the quick. My mind was a muddle of emotions: I felt unjustly accused, unappreciated, disappointed...
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