I would enter the Rebbe's office at least once a day. I would always knock on the door beforehand. Sometimes I would be in the office only for a very short time, to give the Rebbe letters that people had dropped off, and sometimes I would be there for longer periods of time. There was a special corner on the Rebbe's desk where we, the aides, would place all the letters that had arrived. The Rebbe would then give us the responses to the previous batch of letters. The Rebbe would always say "a dank" – "thank you."
The Rebbe would spend a significant amount of time responding to individuals' letters. Most often, if I would enter the office and I had something to tell the Rebbe, or the Rebbe had a question about how something was coming along, the Rebbe would listen to me while continuing to respond to the letters. If need be, he would ask me questions.
Whenever the Rebbe would ask me to do something, he would say, "If it is not difficult…"
